Your Questions Answered
Guests provided us with a wealth of valuable questions and suggestions at the Masterclass.
Some of these were addressed on the day; for the remainder, our team of technology
experts have now addressed each issue raised, and encourage you to review their
responses below. If you have any further questions about any of our products or
services, please don't hesitate to contact us.
Q: Can SMS be used to gather event photos too?
Not as such, since SMS only supports text. For devices which support MMS messages
(images), this would be possible, though consideration needs to be given to the
possible different formats they could arrive in from different devices, from a compatibility
point of view. Connecting to a Flikr site or similar could be more effective for
Q: How many messages can the system cope with?
Our SMS system has the ability to process hundreds of messages in realtime, and
can operate much more rapidly than a conventional mobile.
Q: What is the time delay when texts are moderated?
Moderated texts are displayed as soon as they are approved. If dealing with a large
volume of messages, it may be worth considering multiple moderators. The time constraints
are from an operational point of view rather than a system limitation.
Q: Is the system user friendly for a tech-phobic chairperson to use?
Q: Can you set up an easy and short number for delegates text to instead of a long
Yes, although there is a cost associated in doing this. For that reason we would
recommend this for larger events only.
Q: So what are the costs for the person sending the SMS?
Messages are charged at users’ standard network rates, so typically inclusive or
failing that a few pence only
Q: What is the cost of the SMS system
It’s comparable to about 100 voting keypads, though the exact cost will depend on
the functionality required and the duration of the event
Q: Do question time use this?
They don’t use the Blitz system, yet(!), though the process is probably similar.
Q: What about phone signals?
Q: What if thereks no signal in the venue?
Yes this needs to be considered. We wouldn’t recommend using the system where there
is poor reception. It’s important to make sure at least the major networks are covered
Q: How would it work across multiple venues using the same number
It could work, although care would need to be taken to ensure the sessions don’t
overlap, or maybe use a ‘keyword’ at the start of the message to identify the location.
Alternatively multiple numbers can be used at a discounted cost per implementation.
Q: Is there not a problem with controlling the costs of text messages to delegates;
particularly for international event?
Potentially, although from our experiences it’s something that tends to concern
event organisers and production companies more so than the end-users, for whom the
cost of the messages are negligible. An international event could indeed incur slightly
increased user costs.
Q: How do you moderate / filter / prioritise questions? Thanks
All messages can be previewed on an admin computer, if required, before being displayed
live. It’s also possible to exclude certain ‘blacklisted’ words if required.
Q: How can the messages be shown on the computer?
We have complete control of the display format. A couple of examples were shown
at the event, including a scrolling ticker, and a ‘bullet list’
Q: Can the conference absorb roaming charges for international delegates?
It’s possible to absorb message costs in principle, though the cost of putting these
kind of billing processes in place tends to make it prohibitive from our experience,
particularly since this needs to be implemented for all mobile operators.
LiveVIEW Digital Signage
Q: Can the live view system be networked across two venues on two separate sites?
The system uses standard TCP/IP networking, so there are ways of linking multiple
sites provided that Internet connectivity is available at each site.
Q: Does this have supporting software? How is the data put in, XML feed?
Q: How labour intensive is up loading/ entering large amounts onto the server?
There are three ways of putting in data: by direct input to the control panel on
an item-by-item basis, a ‘block import’ into LiveVIEW from an excel datasheet, for
example, or an XML feed from another system.
Q: Can you show "talking heads" video through the digital signage?
Q: Can it show pips?
Videos can be integrated, it would also be possible to show ‘streamed’ content within
the screens from a Flash Media Server.
Q: Can I view via my iPad?
Q: Can it link 20 plus iPads which can be updated live as events change?
The mobile app version of LiveVIEW can be installed on any iOS device, including
iPhones and iPads.
Q: How is the system wired hard or wifi/cloud Can the information be directed to handsets?
The digital signage system can use any standard TCP/IP networking between the client
and server applications. Wireless networks can and have been used, however we would
advise ensuring their robustness for delivering what is an event-critical application.
Q: Digital Signage: no HTML5 ? Only flash? Apple does not allow it. how do you workaround
this? Do you provide device on site to delegates?
The digital signage platform is intended more as a ‘push’ technology for real-time
display of information on display screens. Looking at Apple devices such as the
iPad and iPhone, we suggest use of the native app which is programmed to run on
the device’s own operating system. These make use of the full suite of display APIs
available on the devices rather than HTML5, which is typically used in browser applications.
This also gives more control to the user in terms of finding the specific data they
Q: What would the cost of developing the app be???
Q: Is there a cost for the live view app?
Q: How much is the app and can it be branded and customised?
There are a number of variables, including the number of required features, and
the number of operating systems which need to be supported. Please contact us with
more details of your specific requirements. Yes it can be branded to a certain extent,
in terms of the colour scheme and event logos etc. It’s also possible to include
sponsor logos as a part of the user interface if required.
Q: Can the event information used in the App be pulled from the same company system
that you may use to produce the digital signage to ensure all information is consistent?
Perhaps linked to your event's website so all platforms show the same thing?
Absolutely, in fact it works the other way around i.e. the digital signage system
can be sourced from the mobile app controller, which exists online.
Q: What are the security implications for the app...how secure is the content and data?
Data is stored in the phone’s internal memory, therefore may be viewed by anyone
with accessing the device. In terms of the ‘raw’ data behind the scenes, this would
require specialist knowledge and skills to extract. The level of security also depends
to an extend to the nuances of the platform the system is running on.
Q: Can foreign delegates access UK app store?
The app is available from any of the app store variants
Q: Why did you not use the app to demo on this event so we could play?
There were no live events using the software at the time of the Masterclass. There
would have been a significant cost to us for posting a specific ‘demo’ app for the
event, however we have versions available on devices which we would welcome the
opportunity to demonstrate.
Q: Is the mobile app password protectable in order to stop those not registered from
accessing the event content?
Not currently, although we could consider this as an addition to the core functionality.
Q: App: what about if you cannot install app? Not allowed by corporate company
An option would be to ‘loan’ units to delegates e.g. iPods, iPads etc, or alternatively
look to use an alternative approach such as an event website that will run in a
browser on any compatible device.
Q: Does the mobile app have the capacity to message other delegates, speakers, view
Inter-delegate messaging is not currently supported, since the app doesn’t currently
have the notion of a user ‘account’ as such. Account functionality, combined with
inter-device messaging, is something we can consider as a future development.
Q: Can the app be developed in multiple languages?
Potentially, although we will need to look into the implication of some extended
character sets such as Arabic or Chinese characters.
Q: How much time in man hours would be needed to upload the event information for the
app? Is it handed over from blitz or are the team needed during the event to run
It's hard to say without knowing the complexity of your event. However remember
that all content can be uploaded well in advance. The Blitz team would be onsite
to offer support, however it would be possible for a client to edit content directly
Q: How does it affect wifi or radio mics and channels?
The frequency range used (UHF) is well outside that used by wi-fi or radio mics.
However it could potentially be affected by ‘swamping’ from powerful signals nearby
from another device. A site survey would identify any problem areas.
Q: Can RFID be used for access control?
Yes, in much the same way as oyster cards and ski-lift passes work. These have physical
barriers which are activated to allow access, however the solution could be more
'subtle' making use of humans supplied with information from the system in realtime.
Q: How big are the scanners?
Making an allowance for the extra space for the floorstand, the units available
from Blitz have about the same footprint as a human.
Q: RFID: Do the scan locations give real time reporting and how do they feed back to
a central server?
Q: Using RFID could you sit in a control room and monitor data in real time while onsite
at an event?
Real time reporting is available for certain information, however more detailed
reporting can only be completed at the end of each event day, by analysing the scan
traffic data in conjunction with event data. All readers are connected to a server
via standard networking, so data is always collected centrally in real-time. The
system can be monitored from any location on the same network as the server and
Q: RFID is there a limit on the number of scanners you can use at the event?? Multiple
meeting rooms ??? Can the scanners work remotely ie no cable option to streamline
The system has been built to accommodate a reasonable number of scanners (upper
limit of about 50 depending on the environment), although there are more cost-effective
ways of covering a large number of locations such as the use of handheld computers
with inbuilt readers. An unmanned scanner will always require power and network
connectivity, which is possible through a single cable using Power over Ethernet
(PoE), however a handheld model may be completely wireless.
Q: Are the scanners able to pick up everyone if a lot of people go past them at the
Yes, the readers are capable of processing hundreds of tags per second.
Q: How do you know if a person is in or out of a room? Do you need 2 readers per room
to identify movement/direction? Doubling the cost of rental equipment?
You don’t – it’s more a case of the software we supply analysing the data to give
meaning to the scans. This can be done by comparing the captured information with
the event agenda.
Q: Are we able to get copies of the powerpoint slides and other notes?
Q: Will the presentations be available to download post event?
A number of technologies were used onsite to drive the display screen, including
Barco Encore, Dataton Watchout, Apple Keynote and live demos of projection mapping
and LiveVIEW. To best relive the complete experience, videos of all presented content
will be published to the Blitz Communications YouTube channel at http://www.youtube.com/user/blitzcommunications
Q: Was the digital grafitti wall the one on Dragons Den?
Q: Snazzy suit!
Thanks – Rich has also been seen wearing it at weddings (assuming it's Rich's suit you are referring to)!
© Blitz Communications 2013